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Follow the steps below to successfully Factory reset your Cisco IP phone: After the sequence has been entered the line buttons on the phone flash orange, then green and the phone goes through the factory reset process.

The final step involves configuring CME to use the new firmware and instruct IP phones to download it.From the file name, we can understand that this is firmware version 9.1.1, for Cisco 79 SCCP IP phones.Next, the firmware must be uploaded and unpacked on our CME router.OK thanks - I will give that a try when I get access to my lab later today.Question though - should I not have the same issue before as I'm effectively trying to upgrade to either 8.x or 9.x firmware when I need a 7.x first before updating as an intermediary?I only have access to the files listed in my flash.

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