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The password associated with the account has been entered correctly. Check firewall settings and logs on your endpoint computer for blocked connections and also check your server s firewall if attempting to connect to a share hosted on your own network.If none of the above checks successfully resolve the problem continue below.You see one of the following problems on the endpoint computer: A cross on the Sophos shield Could not contact server Updating failed Sophos Endpoint Security and Control has failed to download updates. The computer is experiencing network connectivity problems.

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Look down the Message column until you see the following text: Once you have located the first mention of the text shown above from the top of the log you have found the beginning of the last update cycle.The address Sophos Auto Update is attempting to contact is correct.This could either be a UNC path or HTTP address to a share hosted on your network or the one word address of Sophos without quotes if updating from our databanks.You can see a complete listing of supported anti-virus software on our anti-virus software page.However, if you decide you would like to download new anti-virus software, you will need to uninstall any other anti-virus on your computer. Note: This is a process that should ONLY be done on personally-owned computers.If the address is correct confirm that the address can be reached - either via Start Run for UNC address or via a web browser for http addresses.

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